Create a JustCasino account, log in and verify your identity

Here, I'll explain how to access JustCasino: from registering and logging in on a computer or smartphone through to identity verification before making a withdrawal. The operator, Just Entertainment B.V., runs the casino under licence OGL/2024/164/0246 from the Curaçao Gaming Authority; only people aged 18 and over may participate.

What details do you need to register?

To register with JustCasino, you'll need an email address and a password. The form may also ask for personal details, such as your full name, date of birth and country of residence. Depending on the fields shown, you may also need to choose a preferred account currency or provide a mobile number.

Enter your personal details exactly as they appear on your identity documents. During a subsequent KYC check (identity verification), the operator will compare your profile details with your documents. Mismatched details may cause issues with verification and access to withdrawals.

You must be at least 18 years old. Minors aren't allowed to open an account. Choose a secure password and use an email address you'll always be able to access, as it's important for account access and recovery.

Steps from getting started to setting up your account

Registration takes just a few simple steps. After you submit the form, you'll receive a welcome message at the email address you provided. If confirmation is required, activate your account using the link in the message.

1. Click the registration button in the lobby.
2. Enter your email address and a secure password.
3. Add your name, date of birth and country.
4. Read and accept the terms shown.
5. Check your email and confirm your account if required.
6. Log in with your email address and password.

Personal test: registration and first account access

To test JustCasino registration, I went through the process on a desktop and in a mobile browser on an iPhone 16. I filled in the form in a few minutes, then logged in and opened the lobby and the "My Account" section. I didn't make a deposit or withdrawal during this test.

Logging in on desktop and mobile

To log in to JustCasino, enter the email address you used to register and your password using the "Sign in" or "Login" button. You'll then have access to the lobby and your personal account area. Logging in works the same way on desktop and in a mobile browser.

What to do if you can't log in

If you can't log in to JustCasino, first check your email address and password. Look out for typos and make sure the capitalisation is correct. If you've forgotten your password, reset it using the "Forgot password" link on the login page; JustCasino will email you a link to create a new password.

If the email doesn't arrive, check your spam folder and make sure you've opened the right email inbox. If you're still unable to log in, clear your browser cache or try another browser or a second device. This can help you tell the difference between a local browser issue and an account issue.

If you see a message saying your account is locked, contact customer support via live chat or email. JustCasino says its customer support is available around the clock. After verifying your identity, support can explain why your account is locked; however, reactivation isn't guaranteed in every case.

Verification before your first withdrawal

At JustCasino, KYC verification is generally required before your first withdrawal. The operator checks your identity, residential address and payment method; withdrawals may be blocked or delayed until verification is approved. The check also helps ensure compliance with the Curaçao Gaming Authority's licence requirements.

Documents the operator checks during KYC

The KYC check requires three types of proof: one to verify your identity, one to confirm your residential address and one for the payment method used. This helps confirm that your account details match your payment method.

Upload only clear, legible documents. All details must match your profile; if you're providing proof of a card, keep the middle digits covered.

How can you complete the check without any issues?

Good-quality images and matching account details help avoid unnecessary follow-up questions during the KYC check. Allow a few hours to around two business days for processing; this is not a guaranteed timeframe.

Photograph or scan each document in full. All corners and relevant details must be visible, with no glare or cropped edges. Also check that the name and date of birth on your profile match your ID, and only submit proof for the payment method you actually use.

I'd submit the documents soon after registering and before making a larger deposit. This leaves more time in case the operator asks you to provide a document again. If your documents are rejected, customer support can help clarify the reason and resubmit the appropriate proof via live chat or email.

Why quick registration and thorough KYC go hand in hand

A quick registration form makes it easy to access your account; however, JustCasino checks your identity and payment method before processing a withdrawal. This KYC check is a separate, formal step designed to help prevent fraud and money laundering, so it can take time.

Registration is designed to make getting started easy. Withdrawals are subject to stricter checks: the operator must confirm that the account holder, personal details and payment method used all match. This also helps protect against identity theft and unauthorised access. The downside is that missing documents or mismatched details can delay a withdrawal.

In the previous section, I outlined which documents may be accepted. I'd start the verification process early rather than waiting until you're ready to withdraw. That leaves time to respond to questions or provide a new document. To me, this formal step is part of keeping your account secure - even if it's less convenient than signing up quickly.

JustCasino names the Curaçao Gaming Authority as its regulator. KYC checks relate to regulatory requirements and the prevention of money laundering; I don't have details here about specific licensing requirements for individual checks. So I consider verification a standard security and compliance step, not a promise of a particular processing time.

Manage your balance, bonus status and payment history

In your account area, you can check your balance, active bonuses and previous payments. I always start by checking the separation between real-money and bonus funds: the total amount shown doesn't tell you on its own which part is available to withdraw.

Your bonus status shows whether a promotion is still active and how much progress you've made towards meeting the wagering requirements. Cashback or tournaments may also appear among the listed promotions. Read the relevant terms before using a bonus; they determine what happens to your bonus funds.

Your payment history lists deposits and withdrawals so you can track the amount, payment method and status of each transaction. JustCasino lists fiat payments, cryptocurrencies and e-wallets as supported options. The options actually shown in your account depend on what's available in the cashier.

If needed, you can manage the payment methods saved in your account. Before making a change, check that the details for your payment method match your account information. This can save you from follow-up questions if a payment is reviewed later.

Practical example: from account setup to an approved withdrawal

Completing verification early can help avoid follow-up questions when you later request a withdrawal. The process depends on the review of the documents you submit; there's no set approval timeframe.